Refund policy

Last updated [2026-09-18]

Change of mind

All sales are final. Our products are loose craft beads and small components that are sorted, bagged, and sealed by hand, and we cannot resell an item once it has left us. We do not accept returns or exchanges because you changed your mind, ordered the wrong colour or quantity, or no longer want the item.

Every bead code in our catalogue is listed on the product page and in our colour chart. Please check your colours and quantities before checking out.

Damaged, incorrect, or defective items

If something arrives broken, missing, or not what you ordered, we replace it at no cost to you.

Email shop@minimosaic.art within 7 days of delivery with:

• your order number
• a photo of the item as it arrived
• a photo of the outer packaging and shipping label

Claims made more than 7 days after delivery cannot be verified against carrier handling and may not be accepted.

Colour, count, and appearance

• Screen colours vary between devices. Beads may look different in person than on your monitor.
• Beads are produced in batches and may vary slightly in shade between production runs. Minor shade variation is not a defect.
• Bead quantities are measured by weight, accurate to within ±3%.
• In bulk bead manufacturing, a small number of malformed or off-size beads per thousand is normal and is not a defect.

Cancelling or changing an order

Email us as soon as possible. If your order has not yet been fulfilled we will cancel it and refund you in full, including shipping and any import charges collected. Once a shipping label has been created the order cannot be cancelled.

Lost, delayed, or undelivered parcels

• Tracked orders. If tracking has not updated for 10 business days within Canada or 15 business days to the United States, contact us. We open a carrier investigation and replace or refund the order once the carrier confirms the loss.
• Untracked orders. Small flat packages sent by Lettermail carry no tracking or insurance. If your order has not arrived 15 business days after dispatch, contact us and we will send a one-time replacement at no charge.
• Carrier delays, customs inspections, and weather or labour disruptions are outside our control and are not grounds for a refund while a parcel is still in transit.

Incorrect addresses, refused and unclaimed parcels

Please check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, because delivery was refused, or because it went unclaimed, we refund the value of the products less our actual outbound shipping cost, any import charges already paid, and non-refundable payment processing fees. If the parcel is not returned to us, no refund is available. Reshipment is available at your cost.

Import duties and taxes (United States)

Import duties and taxes for U.S. orders are calculated and collected at checkout, so there is nothing to pay on delivery. These charges are refundable only if the order is cancelled before dispatch, or if the parcel is returned to us unopened.

Sale, clearance, and made-to-order items

Discounted, clearance, and custom or made-to-order items are final sale. The replacement guarantee above still applies to them.

How refunds are issued

Approved refunds are issued to the original payment method within 5 to 10 business days of approval, in the currency of the original purchase. Original shipping charges are not refunded, except where an order is cancelled before dispatch or where we shipped the wrong item.

Your statutory rights

Nothing in this policy limits rights you have under applicable consumer protection legislation, including the Ontario Consumer Protection Act, 2002, the Quebec Consumer Protection Act, and equivalent provincial or state laws. Where those laws give you a right this policy would otherwise restrict, the law applies.